Q: I just bought an Agent-X synthetic refill, how much water do I mix the powder solution with?
A: One vial of Agent-X sythethic refill is to be mixed with 3 oz. of water.
Q: Is Agent-X still ok if I have heated it once? Am I able to reheat it, and use a new heat pack?
A: Yes - Agent-X is still good if previously heated once, and can be reheated a few times.
Q: How long does it take to process an order, and when can i expect to receive it.
A: UPS Ground shipping from California can take 3 to 5 business days total to arrive.
For domestic shipping, the cut off time is Monday through Friday, 1:00 PM (PST)
Orders placed after the cutoff time, the ship time cannot be guaranteed.
Orders are shipped the next business day when received after 1:00 PM (PST)
Q: i currently have batch # 60105. i'm not sure how long this product was in the store i bought it from.
